All customers have seven working days to cancel their order following the delivery of the goods. This can be done by contacting us by email email@example.com. Customers must also arrange (at their own expense) to return the goods in the same condition they were received. The goods will be deemed returned when received by Summer Gray, and we will refund the money within at least 14 working days.
We cannot accept opened rolls of wallpaper or samples as returns. You must ensure that the size of a product is correct before purchasing as an item cannot be returned for being the wrong size. If you are unsure about a wallpaper please ask us for a sample.
Returns for any other reason i.e. products are defective, the manufacturer will require a sample of the product to us with the label. It should not be necessary to return all the faulty product. Please do note that you should check all wallpaper products for faults before and during hanging. If the product is defective in any way or has a fault, a full replacement or refund will be made at no charge. Refunds will be provided within 14 days.
Unfortunately we do not accept returns on wallpaper samples or opened rolls.
In addition, for up to 28 days after purchase, goods may be returned provided that they are in the same condition as stated above together with the sales ticket for a refund subject to a 20% re-stocking charge. However, if a product has been made individually to your specification then these rights to return do not apply, unless the product is faulty. These provisions do not affect your statutory rights, see below. No returns can be accepted or will be credited without prior agreement, therefore email us within seven days, please state your sales reference number, date of receipt, the reason for returning the Product, and we will get back to you with the next steps to process the return.
If you would like to cancel an order, prior to dispatch, please email us at firstname.lastname@example.org, If the item has not yet been shipped, Summer Gray will give the customer a full refund of their money within 14 days of the notification.